Account Management & Service Improvement Review
PrePay Solutions provides a day to day commercial contact who works in partnership with our clients to introduce innovation and agree a product/enhancement roadmap for implementation. These commercial contacts will arrange regular account management discussions, coordinate on going service improvement reviews and will plan in strategic reviews with key stakeholders. They will also facilitate any change requests from initial enquiry through to implementation and launch.
As part of PrePay Solutions’ account management approach, our clients will also be assigned an allocated service improvement manager who will work with the client and PrePay Solutions’ account managers to focus on operational coordination and optimisation. In addition, all of our account managers routinely monitor all client Service Level Agreements (SLAs) and take action before an SLA is breached.
We also pride ourselves on conducting quarterly service reviews on a consistent basis, in partnership with the account team, so that we can report on our performance against our agreed SLAs and address any operational concerns. As a result, we are able to improve any behaviour or processes that are not delivering a best in-class experience for our clients.